Aigenix legal

Privacy Policy

Effective date: August 4, 2026 Last updated: August 5, 2026

This Privacy Policy explains how Aigenix and its parent company, Syneks Sofware Inc., collect, use, disclose, store, and protect personal information when you use the Aigenix mobile application, website, Community, AI media-generation tools, credit system, support services, and related features.

Aigenix is a product and service operated by Syneks Sofware Inc., a federally incorporated Canadian corporation based in Ontario.

In this Privacy Policy, “Aigenix,” “Syneks Sofware Inc.,” “we,” “us,” and “our” refer to Syneks Sofware Inc. and the Aigenix services it operates.

By using Aigenix, you acknowledge the practices described in this Privacy Policy. Where consent is required, we will request it separately and clearly.

1. Scope and Accountability

This Policy applies to personal information processed by Aigenix and Syneks Sofware Inc. in connection with:

The Aigenix mobile application;
The Aigenix website;
Account creation and authentication;
AI media generation and editing;
Uploaded and generated media;
Credits and purchases;
Community Stories and Remix;
Analytics and service reliability;
Contact forms and support; and
Service-related and promotional communications.

Syneks Sofware Inc. is responsible for personal information under its control, including information processed on its behalf by service providers.

The person with the highest authority at Syneks Sofware Inc. acts as the Privacy Officer unless that responsibility has been formally delegated.

Privacy questions and requests may be submitted to our Privacy Officer through the Aigenix contact form.

Privacy Officer Syneks Sofware Inc. Aigenix Location: Ontario, Canada

2. Personal Information We Collect

The information collected depends on which features you use.

2.1 Account and identity information

We may collect:

Your account identifier;
Email address;
First and last name;
Username or display name;
Profile image;
Authentication provider;
Account-verification status;
Sign-in and session information;
Linked sign-in-provider identifiers; and
Account creation, update, and deletion timestamps.

Authentication is provided through an identity service. Depending on how you sign in, Apple, Google, or another supported provider may also process your information under its own privacy terms.

2.2 Inputs and generated content

When you create or edit media, we may collect and process:

Prompts and written instructions;
Model selections;
Generation parameters and settings;
Uploaded photographs and images;
Uploaded video;
Uploaded audio and voice recordings;
Uploaded files and references;
File names, formats, dimensions, duration, and technical metadata;
Durable storage references;
Generated images, video, audio, text, and other Outputs;
Generation status, progress, errors, and timestamps;
Credit cost and pricing information; and
Information needed to support Remix.

Uploads and Outputs may contain personal information about you or other people, including a person’s face, voice, surroundings, possessions, or other identifying characteristics.

Aigenix does not intentionally use faces or voices to identify individuals, authenticate users, or build biometric profiles. Visual or audio characteristics may nevertheless be processed by the selected AI model to perform the transformation or generation you request.

You should not upload another person’s personal information, image, or voice unless you have the authority and consent required to do so.

2.3 Community and sharing information

When you publish or manage a Community Story, we may collect:

Whether the Story is public;
Whether its prompt is visible;
Its media and selected primary asset;
The model used;
Publication and creation timestamps;
Source settings permitted for Remix;
Remix availability and output candidates;
Story-management actions;
Reports, blocks, moderation decisions, and appeals; and
Links or sharing information associated with the Story.

2.4 Credits and purchase information

We may collect:

Your credit balance;
Credit additions and deductions;
Generation charges;
Refunds and adjustments;
Product or credit-package identifiers;
Marketplace transaction or purchase references;
Purchase status and fulfilment status;
Store environment;
Purchase timestamps; and
Information needed to prevent duplicate fulfilment, fraud, or chargeback abuse.

Apple, Google, RevenueCat, or another payment intermediary processes the financial transaction. Aigenix and Syneks Sofware Inc. do not receive your complete payment-card number.

2.5 Usage and analytics information

We may collect limited information about how Aigenix is used, including:

Screens viewed;
Feature interactions;
Onboarding progress;
Sign-in or sign-up method and outcome;
Model type, provider, and model identifier;
Whether a generation was submitted, completed, failed, or deleted;
Credit costs;
Whether a Story’s visibility changed;
Paywall interactions;
Search result counts and query-length ranges;
Output counts and broad media characteristics;
Broad duration, resolution, frame-rate, and prompt-length ranges;
App version and build number;
Platform and operating environment;
Performance and queue-duration information;
Redacted application exceptions; and
Randomized or pseudonymous analytics and session identifiers.

Our analytics system is designed not to receive raw prompts, raw search text, uploaded media, generated media, media URLs, file names, names, email addresses, passwords, authorization tokens, provider payloads, or raw provider error messages.

Touch autocapture, location-based GeoIP enrichment, advertising tracking, native console capture, and unrestricted session-content capture are not enabled as part of the documented analytics configuration.

2.6 Device and technical information

We or our providers may automatically process:

Internet Protocol address;
Device type;
Operating system;
Application version;
Language and regional settings;
Network information;
Request timestamps;
Authentication and session identifiers;
Security logs;
Rate-limit information;
Crash or diagnostic information; and
Information about suspicious or abusive activity.

We use this information to operate, secure, diagnose, and improve the Service.

2.7 Device permissions

Depending on the feature you choose, the application may request permission to access:

Your photo and media library;
Your camera;
Your microphone;
Audio files;
Video files; or
Files and documents.

Permission is requested through your device. We access only the media you select or capture through the relevant feature, subject to the permissions provided by your operating system.

You can revoke permissions through your device settings. Revoking a permission may prevent the related feature from working but should not prevent use of unrelated features.

2.8 Communications and support information

When you contact us, we may collect:

Your name;
Email address;
Inquiry type;
Message;
Attachments or generation identifiers you provide;
Support history; and
Information required to investigate and respond.

Our website contact flow may process a hashed representation of an email address and network identifier to prevent spam, apply rate limits, and avoid duplicate delivery.

2.9 Marketing-consent information

Where you choose to receive launch news, product updates, or promotional messages, we may collect:

Your email address;
The date, method, and wording of your consent;
Communication preferences;
Delivery and engagement information where permitted; and
Unsubscribe or suppression status.

Creating an Aigenix account does not automatically enrol you in promotional email unless permitted by law and clearly disclosed.

3. How We Collect Information

We collect information:

Directly from you, when you create an account, submit a prompt, upload media, configure a model, publish a Story, make a purchase, or contact support;
From your device, when you grant permission or use the application;
Automatically, through server logs, security systems, and privacy-limited analytics;
From authentication providers, such as Apple, Google, or Clerk;
From app marketplaces and purchase providers, such as Apple and RevenueCat;
From AI and infrastructure providers, when they return a generation, status update, safety result, or technical error; and
From other users, such as when someone reports a public Story or abusive conduct.

4. How We Use Personal Information

We use personal information to:

Provide and operate Aigenix

Create and authenticate accounts;
Provision profiles and credit balances;
Process prompts and media;
Submit generation requests;
Receive and store Outputs;
Display generation progress and results;
Save folders, settings, and preferences;
Provide Community Stories and Remix;
Enable downloads and sharing;
Process purchases and credit fulfilment; and
Provide support.

Secure the Service

Verify sessions;
Detect suspicious activity;
Prevent fraud, spam, scraping, and abuse;
Apply rate limits;
Investigate security events;
Enforce the Terms of Service;
Protect users and service providers; and
Preserve evidence where reasonably required.

Maintain and improve Aigenix

Diagnose failures and outages;
Measure feature performance;
Understand aggregate product use;
Improve usability and reliability;
Test pricing and generation flows;
Monitor model and provider performance; and
Develop new features.

We do not use private prompts or private media to train Aigenix AI models.

Communicate with you

Verify your email;
Send account and security notices;
Confirm or investigate purchases;
Respond to support requests;
Send important service or policy notices; and
Send promotional communications where permitted and based on valid consent.

Comply with legal obligations

Maintain transaction and accounting records;
Respond to valid legal demands;
Protect legal rights;
Investigate alleged unlawful activity;
Handle privacy and rights requests; and
Meet regulatory, tax, security, and consumer-protection obligations.

5. Legal Grounds for Processing

Depending on where you live, we process personal information on one or more of the following grounds:

Performance of a contract: to provide the account, generation, storage, Community, purchase, and support services you request;
Consent: for device permissions, third-party AI transmission where required, promotional communications, and other optional processing;
Legitimate interests: to secure, maintain, measure, and improve Aigenix in ways that do not override your rights;
Legal obligations: to maintain records, respond to lawful requests, and comply with applicable law; and
Protection of rights and safety: to prevent fraud, enforce our Terms, and protect users or the public.

Where we rely on consent, you may withdraw it prospectively. Withdrawal does not make earlier lawful processing unlawful and may prevent us from providing a feature that requires the information.

6. AI Generation and Third-Party Model Processing

6.1 What is transmitted

When you choose to generate or edit media, Aigenix may send the following to its generation processor and the provider of the selected model:

Your prompt;
Selected uploads or media references;
Model identifier;
Generation settings;
Requested dimensions, duration, format, or output count;
A callback or request identifier; and
Other parameters required by that model.

Before personal information is first shared with a third-party AI provider, Aigenix will present an appropriate disclosure and request permission where required.

By confirming a generation after that disclosure, you direct Aigenix to transmit the selected information for the purpose of producing the requested Output.

6.2 Providers and models

Aigenix’s primary AI infrastructure provider offers both hosted and third-party models. Where a model is accessed through a separate third-party API, your Input may be transferred to that model provider.

Different models may have different:

Safety systems;
Geographical availability;
Data-retention practices;
Training restrictions;
Licence terms; and
Acceptable-use requirements.

When a model has materially different practices, Aigenix will identify the difference or provide an additional notice before use where required.

6.3 Training

Aigenix does not use private Inputs or private Outputs to train Aigenix models.

Our primary generation provider contractually restricts using client content to train its own products and generally extends that restriction to third-party model APIs. Certain models that do not meet the provider’s enterprise-data standard may be subject to different practices.

Aigenix will not intentionally enable third-party training use of your private content without an appropriate disclosure and consent where required.

Public Stories may be used to operate, display, moderate, and promote Community as described in the Terms of Service. Making content public does not, by itself, give Aigenix or Syneks Sofware Inc. permission to train an AI model on it.

6.4 Provider storage

Our generation provider may store JSON request and response payloads for up to 30 days by default unless Aigenix configures a shorter period or disables that storage.

Uploaded or generated files hosted on the provider’s content-delivery network may follow separate media-lifecycle settings and may remain accessible for a period after processing.

Aigenix may also copy Inputs and Outputs to storage controlled by Syneks Sofware Inc. or its service providers so that they can be displayed in your account, downloaded, shared, or published.

6.5 Safety review

A generation may be automatically assessed by Aigenix, Syneks Sofware Inc., an AI provider, or a model provider for safety, fraud, abuse, or policy compliance.

Authorized personnel may review limited content when reasonably necessary to:

Investigate a report;
Provide support you requested;
Diagnose a serious technical failure;
Protect a person from harm;
Enforce the Terms; or
Comply with law.

Access is restricted to people who need it for the relevant purpose.

7. Private Generations and Public Community Stories

7.1 Private content

Generations are private unless you choose to publish them.

Private content is accessible through your account and to Syneks Sofware Inc. and its processors as needed to provide, secure, and support Aigenix.

7.2 Publishing a Story

When you publish a Community Story:

Its selected media becomes publicly accessible;
Its model and publication information may be displayed;
Its prompt is displayed only if you choose to show it;
Supported settings or outputs may be made available through Remix;
People may view or share the Story without signing in; and
Others may copy, record, download, link to, or reshare public material.

Public information can leave Aigenix. We cannot control copies made by other people, search engines, social networks, device screenshots, or external archives.

7.3 Unpublishing or deletion

Making a Story private stops Aigenix from intentionally presenting it as public after the change is processed.

It may not remove:

Copies already downloaded or reshared;
Screenshots or recordings;
Search-engine caches;
Third-party links or archives; or
Remixes lawfully created while it was available.

Deleting your account will remove public Stories from Aigenix’s active Community systems, subject to legal retention, backups, processing delays, and copies outside our control.

8. Analytics

Aigenix uses PostHog to understand product use and reliability.

The analytics system may receive:

Aigenix account identifiers;
Screen and feature events;
App version, build, platform, and environment;
Model identifiers and broad generation characteristics;
Credit cost;
Success or failure states;
Performance timings; and
Privacy-safe, bounded error categories.

Before analytics data is transmitted, Aigenix applies controls designed to remove or reject prompts, search text, arbitrary parameters, names, email addresses, file names, media URLs, credentials, authorization values, and raw error content.

Analytics are used for product operation, reliability, security, and improvement. They are not used for third-party behavioural advertising.

9. Emails and Other Communications

9.1 Transactional communications

We may send communications required to operate your account, including:

Verification codes;
Authentication and security alerts;
Purchase or credit notices;
Support responses;
Safety or moderation notices;
Material service changes; and
Legally required notices.

You may not be able to opt out of essential transactional messages while maintaining an account.

9.2 Promotional communications

We send promotional electronic messages only where permitted by law.

Where express consent is required, the consent request will identify Aigenix or Syneks Sofware Inc., explain the type of messages, and state that consent may be withdrawn.

Promotional emails will include an unsubscribe mechanism. We will process unsubscribe requests without undue delay and within the period required by applicable law.

We may retain a minimal suppression record after you unsubscribe so that we do not add the address back to a marketing list unintentionally.

10. When We Disclose Personal Information

We do not disclose personal information except as described below.

10.1 Service providers

We use providers that process information on our behalf or provide essential parts of Aigenix, including services for:

Authentication and identity management;
Database, account, generation, Story, and credit-ledger infrastructure;
Uploaded and generated media storage;
AI generation and media processing;
Purchase status and credit-purchase fulfilment;
Application distribution, authentication, and in-app purchases;
Privacy-limited product analytics;
Website contact-message delivery; and
Hosting, security, monitoring, networking, and professional-service providers needed to operate Aigenix.

Providers receive only information reasonably needed for their function. We require providers to handle information under appropriate contractual, confidentiality, security, and legal obligations.

10.2 At your direction

We disclose information when you direct us to, including when you:

Publish a Community Story;
Show a prompt;
Use Remix;
Share a generation;
Download media;
Contact a third party through a sharing feature; or
Select an external AI model after receiving the relevant disclosure.

10.3 Legal and safety reasons

We may disclose information when we reasonably believe it is necessary to:

Comply with law, court orders, warrants, subpoenas, or valid government requests;
Protect the rights, safety, and security of users, Aigenix, Syneks Sofware Inc., providers, or the public;
Detect or investigate fraud, abuse, exploitation, or unlawful activity;
Enforce the Terms of Service;
Respond to intellectual-property or privacy complaints; or
Establish, exercise, or defend legal claims.

We review requests for legal validity where appropriate.

10.4 Business transactions

If Aigenix or Syneks Sofware Inc. is involved in a merger, financing, acquisition, restructuring, insolvency, or sale of assets, personal information may be disclosed as part of that transaction.

Any successor will be required to respect this Policy or provide notice before materially changing how personal information is handled.

10.5 Aggregated information

We may create and use statistics or aggregated information that does not reasonably identify an individual. We do not attempt to reidentify information that has been lawfully anonymized.

11. No Sale or Behavioural Advertising

Aigenix and Syneks Sofware Inc. do not:

Sell personal information;
Rent user lists;
Provide personal information to data brokers;
Share personal information for cross-context behavioural advertising; or
Use private prompts or private media for third-party advertising.

Aigenix does not currently display third-party behavioural advertisements.

If this practice changes, we will update this Policy and provide any notice, consent, or opt-out required by law before the new practice begins.

12. Retention and Deletion

We retain personal information only for as long as reasonably necessary for its stated purpose, security, dispute resolution, and legal obligations.

Our intended retention schedule is:

Account information

Account and profile information is retained while your account remains active.

Following a verified deletion request, account information is scheduled for deletion from active systems within 30 days, except information that must be retained for legal, security, fraud-prevention, transaction, or dispute purposes.

Inputs, Outputs, and generations

Stored Inputs, Outputs, and generation records remain available until you delete the generation, delete your account, or the Service applies a disclosed storage limit.

After deletion, active storage copies are scheduled for removal within 30 days. Encrypted backups may retain a copy for up to 90 additional days before normal expiration, unless longer retention is legally required.

AI-provider data

Our primary generation processor may retain JSON request and response payloads for up to 30 days by default. Media files may follow a different lifecycle configured by Aigenix or the relevant model provider.

Public Stories

A public Story remains available until it is made private, deleted, removed for policy reasons, or the account is deleted.

Copies outside Aigenix may remain after deletion.

Credit and purchase records

Credit-ledger, fulfilment, refund, tax, accounting, and transaction records may be retained for up to seven years after the relevant transaction, or longer where required by law or an active dispute.

Support and contact records

Support requests and website contact messages may be retained for up to 24 months after the matter is resolved, unless a longer period is reasonably necessary for a dispute, safety matter, or legal obligation.

Security logs

Security, authentication, abuse-prevention, and rate-limit records are generally retained for up to 12 months, unless needed longer to investigate an incident or comply with law.

Analytics

Identifiable or pseudonymous product analytics are generally retained for up to 24 months. Aggregated statistics that no longer identify a user may be retained longer.

Marketing records

Marketing-consent records are retained while the consent is relied upon and as reasonably necessary to demonstrate compliance. A minimal unsubscribe or suppression record may be retained for as long as necessary to respect your request.

When information is no longer required, we securely delete it or anonymize it in accordance with applicable law and reasonable technical capabilities.

13. International Processing

Aigenix, Syneks Sofware Inc., and their providers may process information in Canada, the United States, and other countries where service providers or model infrastructure operate.

Information processed outside Ontario, Canada, or the country where you live may be subject to foreign laws and lawful access by courts, law enforcement, or government authorities in that jurisdiction.

Before transferring personal information outside Canada or another jurisdiction where an assessment is required, Syneks Sofware Inc. will take reasonable steps to evaluate privacy risks and use contractual or other safeguards appropriate to the information and destination.

14. Security

Aigenix and Syneks Sofware Inc. use administrative, technical, and organizational safeguards designed to protect personal information, including measures such as:

Authenticated access;
Token-based authorization;
Restricted service credentials;
Database access controls;
Encryption in transit;
Provider access controls;
Privacy-limited analytics;
Redaction of sensitive logs;
Rate limiting;
Transactional credit records;
Security monitoring; and
Employee or contractor access restrictions.

No system can be guaranteed completely secure. You should use a secure sign-in method, protect your devices, and notify us promptly if you suspect unauthorized account access.

Where required by law, we will assess privacy incidents, maintain appropriate records, notify regulators, and notify affected individuals when an incident creates a legally defined risk of significant harm.

15. Your Rights and Choices

Depending on where you live, you may have the right to:

Know whether we hold personal information about you;
Access personal information;
Receive information about how it has been used and disclosed;
Correct inaccurate or incomplete information;
Delete personal information;
Withdraw consent;
Object to or restrict certain processing;
Obtain a portable copy of eligible information;
Appeal or challenge a privacy decision;
Complain to a privacy regulator; and
Receive equal service without unlawful discrimination for exercising a privacy right.

15.1 Access and correction

You may update certain information through your account or authentication provider.

For other requests, use the Aigenix contact form, include “Privacy request” in your message, and explain what you are requesting.

We may need to verify your identity before responding. We will respond within the period required by applicable law.

15.2 Account and content controls

You may:

Delete individual generations where the feature is provided;
Make a Story public or private;
Choose whether a public prompt is shown;
Delete or manage public Stories;
Revoke device permissions;
Unsubscribe from promotional email; and
Initiate account deletion.

15.3 Withdrawal of consent

You may withdraw consent prospectively by changing the relevant setting, revoking a device permission, not submitting a generation, or contacting us.

Withdrawal does not require us to delete information that must be retained by law and does not affect processing completed before the withdrawal.

15.4 Complaints

You may submit a privacy complaint to the Privacy Officer of Syneks Sofware Inc. through the Aigenix contact form.

We will investigate and respond in accordance with applicable law.

You may also have the right to contact the Office of the Privacy Commissioner of Canada or another privacy regulator responsible for your location.

16. Account Deletion

You may initiate deletion through the Aigenix contact form by choosing Account deletion as the inquiry type.

Account deletion is intended to delete:

Your Aigenix account and profile;
Stored Inputs and Outputs;
Generations and folders;
Public Community Stories;
Saved settings and preferences; and
Other personal information that Syneks Sofware Inc. is not legally required to retain.

Before confirming deletion, the app will explain:

That deletion is permanent;
That you should download content you wish to keep;
How unused credits and purchases are affected;
Whether processing will take additional time; and
Which limited records must be retained.

Public content copied by other users or external services cannot necessarily be recalled.

Transaction, fraud-prevention, security, legal, and dispute records may be retained in restricted form for the periods described above.

17. Children

Aigenix is not intended for anyone under 18 or under the age of legal majority where they live.

We do not knowingly collect personal information from a person who is not eligible to use Aigenix.

If you believe an ineligible minor has created an account or submitted personal information, notify us through the Aigenix contact form. We will investigate and take appropriate action, including deletion where required.

18. Automated Processing

Aigenix uses automated systems to:

Generate and transform media;
Estimate and calculate generation costs;
Detect potential policy or safety violations;
Prevent fraud and abuse;
Apply rate limits; and
Organize or display content.

These systems may reject a generation, flag content, calculate a credit charge, or restrict a feature.

Aigenix does not use personal information to make fully automated decisions about employment, credit, housing, insurance, healthcare, education, legal rights, or another decision that produces legal or similarly significant effects.

Where applicable law provides a right to obtain information about or challenge an automated decision, contact the Privacy Officer.

19. Third-Party Links and Services

Aigenix may include links to third-party websites, app marketplaces, sharing destinations, or external services.

Their privacy practices are governed by their own policies. Aigenix and Syneks Sofware Inc. are not responsible for how an independent third party handles information after you choose to leave or share information outside Aigenix.

20. Changes to This Privacy Policy

We may update this Policy to reflect changes to:

Aigenix features;
AI models or providers;
Data practices;
Security measures;
Legal requirements; or
Business operations.

We will update the “Last updated” date and provide additional notice when required by law or when a change materially affects your privacy rights.

Where required, we will obtain consent before applying a new use or disclosure to information already collected.

21. Contact

For privacy questions, requests, complaints, or concerns:

Use the Aigenix contact form.

Privacy Officer Syneks Sofware Inc. Aigenix Location: Ontario, Canada